Refund Policy

Refund Policy


30 day money back guarantee. If you are not 100% satisfied with your purchase Set TV offers a 30 Day Money Back Guarantee.

So if for whatever reason you’re not happy with your purchase, just follow our very easy cancellation and refund process instructions.

To cancel and request a refund for the Set TV Monthly Subscriptions simply send an email to or call +1 (713) 969-9377.
Refunds for Set TV Subscriptions will be processed within 24 hours and a confirmation email will be sent to the email address we have on file.

To complete your return of a Set TV Set Top Box, simply mail back the SET top box along with customer name and billing address to:

Refunds (if applicable)

Once your Set Top Box return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 day.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 5850 SAN FELIPE ST. SUITE 500, HOUSTON, TEXAS 77057 USA


Our products are shipped within 24 Hours using the following carriers: USPS. To return your product, you should mail your product to: 5850 San Felipe Street #500, Houston, TX 77057. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.